Hello
what do you means with " Some of the keys are located in the wrong place" ?
Usually this is related to the Regional Setting of the keyboard. For example if you have a French Keyboard and in Windows you have configured it as US Keyboard , When you type the letter A on the French keyboard , you see an Q on the display.
So my question is : which is the localization of your pysical keyboard installed in the 820 G3 ? Which is the localization os the Keyboard in Windows ?
How many keyboards are configured in Windows. IF you have configured more then one language, this could create confusion.
About HotKeys, they usally works fine. Could you write here with softpack numer you have used sp7xxxx.exe ?
Bye