Help please!
I have a hp dv9700 (9823cl). I just booted up my laptop and found that the cd/dvd drive is not showing when I go to my computer. I have done all the basic troubleshooting. The drive does show in bios. The drive does not show in the devise manager. I also was able to and delete the filters as discribed, and it still does not show. I also did the microsoft self fix and it cannot locate the drive. When I look for drivers or softwear to install,I either have to pay for a driver (which I cannot locate here) and cannot locate any softwear to reinstall. Can someone help me please!!!!!!!!!!! I changed the OS a few years ago to Win 7 and never had this problem before.