My thoughts exactly; no more HP purchases from me.
Just a follow-up to my issue; my 'Australian Markte Customer Service Specialist' supported the assessment by her colleagues but said she'd make an 'exception' in this case. I quickly corrected her on the word 'exception'; this is a laptop still in its first year of warranty! The machine was not dropped nor physically damaged, hence no need to use the word 'exception'. It is an 'expected' response they need to apply here, not an 'exceptiona' one! Very condescending.
Anyway, this was last Tuesday. I received no call from my local repair technician last week (last time there was a repair issue they contacted me that same day). HP 'could not take my call' at 4pm on a Friday afternoon to see what on Earth was going on.
I will try again tomorrow.....
