Within a year of buying my first laptop I noticed a little tension around the right side of the hinge. Having always been really careful with it & the fact that I have never dropped it, this made me a little worried. Soon after (once my warrenty expiered) I went to open it & the screen completely came off on the right side. Detatched completely from the hinge! There is a screw, but it is holding a free standing piece of metal. I took it in to a specialist who laughed & said in all his years he has never seen anything like it. The hinge had been glued to the plastic on the back that holds the screen. He said they are always screwed together.
After learning of this I feel so betrayed. I could have easily bought a Apple or Dell product. How could this big computer giant simply use glue knowing that will not last very long. I now wish I hadn't been so careful because then this problem would have happened with in my warrenty. I just spent 50 minutes on the phone, was transfered to 4 different represenatives & the only thing they could reccomend was to extend my warrenty for $200+. Why? Why extend my warrenty? I will pay to have it backed up, pay to have it sent in , they will glue it back together, meanwhile I will be forced to operate my business without my laptop only to have it eventually come unglued again & start back at square one.
Is making a cheaper manufacturing decision on the Envy 6 worth losing a consumer & whomever they may tell their story to?
The only way I will be satisfied is if this is relaced without losing anymore of my time (which is valuable) or money.
