E-Man,
Welcome to the HP Forum!
Read the following and see what is useful in your context.
NOTE: This document covers the actual HP SimplePass software and not the older Digital Persona.
Simple Instructions to Upgrade HP SimplePass
If your HPSP version is up-to-date and all else seems in order, you might jump down the the bottom of the document and try the "Repair".
Click the KudosStar!
It is a nice way to say “Thank You” for the help.
Although I strive to reflect HP's best practices, I do not work for HP.