I have this same issue and just spent over an hour on the phone with HP only to be told numerous times that no one could help me unless I paid for technical support since I am out of warranty. I'm sorry, but I am not going to pay HP for a problem on their own website. So can you fix the link for me? The page I am accessing is: http://h20614.www2.hp.com/ediags/gmd/ProdDetect.aspx?lc=en&cc=us&product=5317040 My product number is B5Z58UA
Thank you,
Kim