Sorry, but that did not help. I still have the same issue. The came is built into my laptop (Pavilion dv6 is all I know/can find). So, very few of the instructions were even options for me. I had to guess and hope I was clicking on the correct things to get to the right windows or screens.
I have almost ZERO computer knowledge and have never used the webcam before and am trying to use it when chatting with my daughter.