Hi
Notebook Info HP ENVY -17-j005tx Notebook PC Serial number 5CG3376SZ4 Product number E3B36PA Warranty status Covered under warranty Warranty Category Factory Warranty Warranty end date 2014-11-23 (YYYY-MM-DD) Issue, Downloading via Support Assistant Following Download, but will not Install, tried 3 times....Cyberlink PhotoDierectort/Cyberlink PowerDirector/HP 3D Drive Guard software/Update for HP Notebook System Bios
Note, responses so far from HP have been....
From:
HPAPJeSupport (hpapjesupport@hp.com)
Sent:
Sunday, 11 May 2014 5:38:33 PM
Dear Customer,-- *** Please do not reply to this email. This email is not monitored. ***
Thank you for contacting HP e-mail support. As of now we don't have e-mail support option for this product, and we will be enabling it very soon.
We sincerely apologize for the inconvenience. Please use one of the additional resources to get HP support:
* Use HP Instant Support to Chat with a Support Agent: www.hp.com/go/ispe
…………………..Tried to Chat, and got this response
Product currently not supported
From information I supplied, this product is under warranty, yet you state it is not supported?
Appreciate investigate and advise.
Thanks
Jc97