Angua,
I am sorry you are having issue with that brand new notebook.
Welcome to the HP forum!
We are a Community based forum; and though we are not an offical conduit to HP tech support, we do have many Experts here that help people on a volunteer basis everyday.
Most HP "pop-ups", especially those "helpful" informational messages that bug us when the system is new, can be turned off. How (and whether) YOUR message pop-up bomb can be removed depends on what the message is about and its source.
If you would like to do so, please tell me what kind of dialogue box is popping up:
- When are you seeing the message?
- What does the message say?
- Where is the message "popping up"? (On the Start Screen, in an application, on the Desktop)...
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Please post your Product Number (how-to help below) and your Operating System + if 32 or 64bit.
Do NOT post your serial number.
Locate the Notebook Product Number
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On your keyboard (Use the built-in keyboard, and not an external / USB controlled device):
- Press the FN and ESC keys at the same time