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Spectre 13 v102na fan noisy and blue screen

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HI all,

 

I just received my new Spectre 13 v102na this afternoon.

The first thing I noticed is the incredibly loud fan and it is constantly running even when the laptop is idling. There was sometimes a short break but mostly running.

 

The second thing happens after it was idling for a while -- Blue screen.

 

So I contacted the online support and my laptop was remotely controlled for updating BIOS and all other drivers to the latest version.

 

Same problems repeated again

- noisy and constantly running fan

- blue sreen

 

So I had a look at the back of the laptop where the two fan outlet is. It seems like one outlet is covered by some black plastic materials. It seems unusal. Tried to attach the photos but file size too large.

 

Anyone with the same problems?

 

Thanks a lot.


Re: Problem with Laptop using 2 Thunderbolt docks

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Looks like I can get it to recognize the Dock if I restart the Thunderbolt Service in Windows. As soon as the service is restarted, the montitors come online.

 

 

HP Elitebook 840 G1 wakes from suspend on low battery

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Hello everyone,

 

tl; dr: My HP Elitebook 840 G1 wakes from suspend when the battery drains below 5%, does your do this as well?

 

I have en HP Elitebook 840 G1 and I experience the that the laptop wakes from suspend if the battery level is low (below approx. 8%).

 

If I suspend the laptop while it has battery level below 8% it wakes immediately after I issue / command the suspend. If I suspend while the battery is charged above 8% capacity the suspend works perfectly, but the computer wakes when the battery eventually drains below 8%.

 

While writing this I'm running Linux on the laptop, but I wonder if this same behaviour is experienced by Windows users.

 

One very possible explanation for this behaviour is that it is a feature: if the laptop is suspended to ram (suspend) and the battery drains completely the state (and unsaved work) is lost, but if the laptop could wake up with enough battery to issue a hibernate (suspend to disk) before the battery drains the state would be preserved (along with any unsaved work).

 

Is that how it works with Windows on this machine? I can replicate that behaviour on Linux if I want to, but right now I'm just frustrated over this "feature" which I can not find documented anywhere, and which apparently can not be changed from the bios/UEFI.

 

Please, any Windows users of this laptop comment on whether you experience this or not, and of course any HP representatives please comment on whether this is how things are, and if they are hardcoded or not.

 

Best regards

Jonas CJ

 

edit: added tl; dr.

Re: about Warranty

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Hi

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know whether your computer has worldwide warranty.

 

I’d love to help!

 

I recommend you to contact phone support to get the warranty information.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Hope that helps and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

HP Client Security Manager disabled - Firefox

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HP,

 

You need to contact Firefox and verify your add-on application "HP Client Security Manager" with them.

 

Currently the add-on is blocked with them and is causeing a message to be frequently thrown out that the addon is not enabled on HP PC's.

 

There is no smart fix for this. Just get it done so we can use the add-on in Firefox.

 

See: https://support.mozilla.org/en-US/questions/1121375.

Re: HP Client Security Manager disabled - Firefox

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Have you tried the suggested Firefox workaround for unsigned softwares?

 

Add-on signing in Firefox

 

What are my options if I want to use an unsigned add-on? (advanced users)

 

Firefox ESR version 45, as well as the Developer Edition and Nightly versions of Firefox, will allow you to override the setting to enforce the add-on signing requirement by changing the preference xpinstall.signatures.required to false in the Firefox Configuration Editor (about:config page). There are also special unbranded versions of Firefox that allow this override. See the MozillaWiki article, Add-ons/Extension Signing for more information.

 

 

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Re: Monitor Capability

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Hi,

 

The point of this exercise is to purchase the Elite X3 with the new monitor but also have my older HP Desktop attached to the same monitor and flick between the two. I can then have the best of all worlds. Hope this makes sense?!?!

 

Cheers

 

Frank

Re: Please help, BIOS can not flash HP ElitePad 900


Re: business notebook HP 250 G5 noisy fan always on at 34°C cold cpu

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I´ve got the same Problem. FAN noisy ...

Re: can i buy new packaging for my star wars laptop

Re: Does Intel firmware RAID work on a ZBook 17 G2?

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After doing some more testing, I found out what causes the RAID option to be missing.  My ZBook has the PCIe M.2 Z Turbo SSD Drive.  If I disable the "PCIe M.2 SSD" setting in the BIOS, then the "SATA Device Mode" setting displays the RAID and IDE options along with AHCI.  If that "PCIe M.2 SSD" setting is enabled, then the "SATA Device Mode" setting only shows the AHCI option for some reason.

 

So the question is why can't you use Intel RAID if you have the PCIe M.2 Z Turbo SSD drive enabled?

Re: Spectre 13 v102na fan noisy and blue screen

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Hi ,

 

Thank you for showing your interest in the HP Forums,

I'd like to help Smiley Happy

 

As I understand the new computer fan is noisy and intermittent blue screen issues. Don't worry as I have a few steps to help you get through this concern,

 

Symptoms of heat issues and causes of excessive heat

 

The following list describes some of the issues caused by overheating in the notebook:

 

* Games stop responding during play.

* Windows stops responding during use.

* Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.

* When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.

 

The following list describes some causes of excessive heat:

 

* Dust inside the laptop.

* A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.

* Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.

* High ambient room temperature.

 

Step 1: Removing dust and lint by cleaning vents

 

Step 2: Ensuring proper space for ventilation

 

Step 3: Updating the BIOS (you could skip this as you have already done this)

 

Step 4: Using HP CoolSense technology

 

Step 5: Placing the notebook in a cooler room

 

Step 6: Testing for hardware failure

 

Error Messages Display on a Blue Screen - Click here

 

Reducing Heat Inside the Laptop to Prevent Overheating - Click here

 

If the hardware has failed, capture the failure ID and revert for further assistance.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

 

Re: can i buy new packaging for my star wars laptop

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You are the first person I ever saw ask about that. I am not sure what department would be able to sell you an empty box. 

why is my service date always changing??

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contacted hp regarding a failed hard drive.spent over an hour on the phone

a repair guy was scheduled ,I waited but no one showed.No call from hp.

Found the service order site.each day my repair is scheduled for the next.no one shows up

why?This is now day 6 that I have waited for a repair person.They took my money very quickly.

 

Re: why is my service date always changing??

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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


Re: business notebook HP 250 G5 noisy fan always on at 34°C cold cpu

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Got the same problem. These are the readings from SpeedFan, has anybody found a solution? Cheers.fan.PNG

ZBook 15 Gen I with Bluescreens after Bios Update to 1.36

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I did an BIOS-Update via Intenet directly in BIOS-Function. I had two Choices: Rollback from 1.34 to 1.32 or Update to 1.36. So i did the Update.

 

After Update, i have a lot of Problems with my Laptop: A lot of Bluescreen´s frozen Desktop and Faults with Photoshop (Hardware Functions of the Video-Card enabled). GPU-Z hangs, Cinebench won´t start or shows no Video Card.

 

I tried a lot, deinstalled the Video-Drivers and reinstall, BIOS reset to factory and so on. I hav a complete Backup of my System, so i tried this Backup. Nothing helps.

 

I am wondering about i cant´find the Version 1.36 on the support site. Is this BIOS 1.36 buggy?

 

I answered for a rollback from BIOS 1.36 to 1.34, but this is not possible. So i need help, i cant´t work with my System now.

 

Best Regard´s

Michael

Re: can i buy new packaging for my star wars laptop

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Thanks for the tip.Anyway yesterday my star wars laptop fell and it's rear(near the battery when we turn the laptop)suffered some serious scratch marks.can i get a replacement?plz reply as soon as possible

Re: can i buy new packaging for my star wars laptop

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Need the exact model and I can get you a Manual with a parts list and if you provide the part number it likely can be ordered from HP but plastic chassis parts tend to be pretty expensive. 

Re: can i buy new packaging for my star wars laptop

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star wars special edition energy star
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