Hello, yesterday my mother's computer started having issues with her wifi.
It had been working fine but yesterday her computer froze, so we manually turned it off by holding the power button. When we turned it back on, it refused to connect to our internet (our other laptops connect to it just fine). My mom says that this has happened before, but she'd just leave the computer alone and the wifi would start working again on its own, but it's been over a day and it still doesn't connect.
Specifically, when I click to connect to the network, it only tries to connect for less then a second before immediately saying that it cannot connect. When I try to diagnose it, it can't seem to figure out what the issue is. The wifi button is enabled and the light is blue, supposedly indicating that it's fine. The wifi devices in the Device Manager are updated and it says they're working properly. (One odd thing I should note, though,is that in the Advanced Properties it used to have something like "adhoc11n" on the list and I had clicked to "enable" it, but it still didn't work. I checked for updates and found out that it wasn't up-to-date, so I did that but now that feature is missing from the list? Weird.)
In case it's needed, here's the product number..
Product number: A6Z62UA#ABA
Thank you!
