This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
Please contact official HP support in your region / country, via the HP Worldwide Support Portal, to inquire about the status of your offer.
If you have any further questions, please don't hesitate to ask.
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