Hi,
I have a HP Pavllion dv5-2135dx. A year a go,( I had this happen a few days after my warrenty expired..sigh) my hard drive went out and we replaced it. I have been trying to load the programs? that came with my laptop and one of them was quick web. For 2 days I have downloaded 2 different files for it from the hp website for my laptop and when it finished and gets ready to install, a box appears and says that my computer doesn't support it. I'm at a loss. I hope someone can help me with this. This is the same with media smart downloads. I know these came installed on my laptop. Thanks to anyone reading this post who can help.