This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
When requesting assistance, please provide the complete model name and product number (pn) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
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Typically, a damaged or cracked screen is not covered under warranty because it is considered accidental damage. It is very unlikely that any computer manufacturer would cover the type of issue. You best course of action is to contact the retailer you purchased the computer from, because you purchased "extra insurance" through them.
If you contact HP, please contact official HP Customer Support in Australia and/or New Zealand, via the HP Worldwide Support Portal.
If you have any further questions, please don't hesitate to ask.
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