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Re: HP 8460p Windows 10 pro 64 bit unknown device Port_#0001.Hub_#0004 USB\VID_138A&PID_003C\003

March 19, 2019, 2:17 pm
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bios password reset

March 19, 2019, 7:05 pm
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Re: Thunderbolt dock G2 230W & HP Zbook Studio X360 G5 doesn't find each other

March 19, 2019, 11:24 pm
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I have the same issue. After I updated the BIOS yesterday my ZBook G5 could no longer connect with the dock. It seems like the problem is with the Thunderbolt port which no longer seems to recognise any devices plugged into it. 

 

Product no: 2ZC67EA#AK8

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What's the difference between models ?

March 20, 2019, 3:43 am
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Re: 2 long followed by 2 short beeps

March 20, 2019, 6:50 am
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Re: How to get SMC.bin file

March 20, 2019, 7:32 am
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hi, friend.

i am get in troble replacing my broken motherboard with new.

the new  is locked.

so i need smc.bin file

it is zbook 15 g2,

if you can sen it, plz help me.

[Personal Information Removed]

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Re: How to get SMC.bin file

March 20, 2019, 7:29 am
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sorry. i found your files below.

thanks

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Can't change region/language of register.hp.com page

March 20, 2019, 8:12 am
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I can't change the region/language of my register.hp.com profile to Italian, it is stuck to Russian and the field is greyed out, so i can't interact with it.

Already talked to myhpsupport.emea@hp.com and nothing got fixed because register.hp.com is not managed by them, and they cannot forward my request to the correct department or tell me with who i can speak with about this issue.

Already changed the language/region of support.hp.com account to english and then back to Italian, but there was no effect to the register.hp.com page.

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USB-C drives droping out while coping files

March 20, 2019, 10:11 am
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When I have two USB-c drives connected, I can only use one dirve at a time. One drive will always drop out while copying.

If I disconnect one drive all is fine, I can swap over the drives, connecting to one USB-c socket and again alls fine. Connect both, one drive will fail to copy properly. it stops copying after a few seconds

Tested drives all Ok they both run on other Pc's ok

Upated USB hub drivers from HP support, still the same fault

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How to reset bios password HP Elitebook 850 g1

March 20, 2019, 11:45 am
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Helo Guys,

I have problem with my laptop HP Elitebook 850 G1 [serial number removed]. It have locked bios. Can anybody help me.

Thanks.

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Re: Bluetooth Spectre Mouse

March 20, 2019, 11:41 am
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Thank you for posting on the HP Support Community.

Keep me posted for further assistance.

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Re: What's the difference between models ?

March 20, 2019, 4:15 pm
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ProBook 440 - touch pad works in BIOS but not in windows? No issues with drivers?

March 20, 2019, 5:02 pm
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Hi everyone,

 

ProBook 440 - touch pad works in BIOS but not in windows? No issues with drivers, double tap turns it OFF as expected and amber LED illuminates. Turning it back ON also produces the proper windows sound. Gestures and buttons WORK but single finger just doesn't move the cursor.

 

Windows 10 Enterprise. User to work just fine under Windows 7

 

Any ideas?
Thanks

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Re: Flashing screen HP Elitebook 840

March 20, 2019, 10:55 pm
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Hello  

 

I watched the video and the situation is really unpleasant. Sorry about these issuues.

 

 

Hope this helps. Let me know how it goes and keep me updated, please

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Driver issue

March 21, 2019, 12:16 am
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Hi everyAnnotation 2019-03-20 191839.pngbody
I really have a big problem i can't install any intel driver 
always it give me the same message
 
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Re: ProBook 440 - touch pad works in BIOS but not in windows? No issues with drivers?

March 21, 2019, 12:40 am
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Hi,

What Probook 440 do you have, as there are many editions.

When you say the driver is OK. Have you installed the latest drivers available for the device? Have you updated from HP support assistant (drivers and firmware)?

You could also try uninstalling the touchpad from Device Manager and rebooting to let Windows reinstall the basic driver and see if works.

 

Let me know,

David

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Re: What's the difference between models ?

March 21, 2019, 12:47 am
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Very useful service.
Thanks a lot.

 

Difference in top cover lang.
And backlight or not.

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Impossible to submit supportcase

March 21, 2019, 2:36 am
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Why is it not possible to submit a supportcase on mycrm.support.hp.com?

Have been trying for a long time and the only thing happening is the page telling me "Your case could not be submitted. Please wait a moment then click the submit button again."

How can i get support on my laptop? (which is in warranty) Is there an email i can use to get support instead?

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HP ELITEBOOK FOLIO 9470M Ultrabook

March 21, 2019, 4:37 am
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Hi Community,

I'm suddenly falling into this situation. The laptop was working fine, and suddenly power-down by itself and then prompted with CMOS reset message, and then the below this one. I have unscrewed and removed the CMOS battery and kept away some time as instructed on one of the posts here but the result is the same.

 

54525995_452014458872061_8793791903284854784_n.jpg

 

53886092_558041191383238_6537411305114959872_n.jpg

I have also seen that only two options for this one, either get the admin password from HP customer support or replace the bios chip. 

I tried to contact customer support UK via chat (as its late night here in NZ) but unfortunately the chat support system was not available. 

 

I would be thankful If anyone can assist with me with the required password that I should enter at 2nd screenshot screen as I have to complete some work by tonight.

 

Thanks.

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Re: Impossible to submit supportcase

March 21, 2019, 6:24 am
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